Privacy Policy

  1. Effective Date: October 6, 2025

    2. At NAD2GO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, interact with our content, or purchase our products.

    We collect information to provide you with a better shopping experience, process your orders efficiently, and share updates that matter to you and your pets. The information may include your name, email address, shipping address, phone number, and payment details. We may also collect non-personal data such as browser type, device, IP address, and site analytics to improve our services and website performance.

  2. How We Use Your Information

    3. We take your privacy seriously and protect your personal data using industry-standard security protocols. Sensitive details, including payment information, are transmitted through SSL (Secure Socket Layer) encryption and processed only by trusted, PCI-compliant payment partners.

    We use your data for the following purposes:

    • To process orders and complete secure payments.
    • To communicate order updates, shipping details, and customer support information.
    • To send promotional emails or offers (only with your consent).
    • To improve our products, website functionality, and overall customer experience.
    • To prevent fraudulent activity and ensure account security.
  3. Sharing and Disclosure

    4. NAD2GO does not sell or rent your personal information to third parties. Your data may only be shared with:

    • Service providers assisting in payment processing, shipping, analytics, or email marketing.
    • Business partners in the event of a merger or acquisition, under strict confidentiality agreements.
    • Legal authorities, if required by law or to comply with legal proceedings.

    We use cookies to personalize your browsing experience and track performance. You can disable cookies in your browser settings, but some features may not function properly if disabled.

  4. Your Rights

    5. You are in full control of your personal data. You have the right to:

    • Access the personal data we hold about you.
    • Request corrections or updates to your information.
    • Request deletion of your data, where legally permitted.
    • Opt-out of marketing communications at any time.

    To exercise these rights, contact us at support@nad2go.co.uk. We will respond promptly and ensure your requests are handled with care.

  5. Cookies and Tracking

    6. Our website uses cookies and similar technologies to enhance your experience. Cookies help us:

    • Remember login details, preferences, and shopping cart items.
    • Analyze site traffic and identify performance improvements.
    • Deliver relevant content, promotions, and personalized offers.

    You can manage or disable cookies via your browser settings, but doing so may affect certain site features or functions.

  6. Data Retention

    7. We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and improve services. When your data is no longer required, we securely delete or anonymize it to ensure your privacy.

  7. Children’s Privacy

    8. NAD2GO products and website are intended for adult use only. We do not knowingly collect personal information from individuals under 16 years of age. If we discover that such information has been provided, we will delete it immediately.

  8. Updates to This Privacy Policy

    9. We may update this Privacy Policy periodically to reflect changes in business practices, services, or legal requirements. Any updates will be posted here with a revised Effective Date, so we encourage you to review this page regularly.

  9. Contact Us

    10. If you have any questions, feedback, or concerns about these Terms & Conditions, please contact us:

    support@nad2go.co.uk
    www.nad2go.co.uk